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Your dental receptionist is often the very first impression that your patients\’97both new and existing\’97have of your dental office. This initial interaction and experience with the front desk needs to be on point, and nothing short of extraordinary.
So how do you find the dental receptionist who will be the best fit for your office? We broke down some of the top traits successful practices look for when hiring a dental receptionist.
4 Traits Your Dental Receptionist Should Possess
Multi-Tasking Master
A dental receptionist should be able to wear many different hats and take on numerous tasks efficiently. While research shows that multi-tasking is impossible, they must be able to manage multiple tasks throughout the day. From maintaining patient records, processing payments and billing insurance agencies\’97all while being the face of your dental office\’97there are many balls to juggle each day. Most dental offices are an extremely fast-paced environment\’97be sure your dental receptionist is ready to hit the ground running and tackle each task effectively and independently.
Good Listening Skills
While listening may often be considered a lost art these days, your dental receptionist should not be lacking in their listening skills! They should always take the time to listen closely to patients to be efficient in solving their problems and answering their questions.
Vibrant Verbal Skills
Your dental receptionist\’92s verbal skills need to be on point in order to skillfully answer dental patient\’92s questions while at the same time building a rapport and relationship. They should see every patient conversation, in person and over the phone, as an opportunity to build trust. These conversations should reassure patients that they\’92ve made the right choice by choosing your clinic and have found their new dental home. They must be personable, inviting and friendly. Most patients have anxiety about going to the dentist. Interacting with a dental receptionist that possesses amazing verbal skills can put their minds at ease and make them feel important.
Over-the-top Organizational Skills
You can never be too organized\’97especially in a hectic dental office. An organized dental receptionist makes everyone\’92s jobs easier. They should be able to find files and phone numbers with ease and maintain a tidy work space.
Your dental receptionist plays a critical role at your office. Be on the lookout for all of these 4 traits to find the ideal candidate to man your front desk for dental practice success!
Are you ready to simplify and streamline your efforts to grow you dental practice? Follow this link to request a consultation with one of our call experts, or call us today at 888.978.2615 and get started in only three simple steps!
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