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Are your patient\’92s satisfied? Are you doing everything possible to create a positive experience for your patients? Your answers to these questions will reveal whether you are growing or declining in today\’92s dental economy. If your practice doesn\’92t deliver on improving patient satisfaction, they will either become the dreaded inactive or dormant patient, or worse, someone else\’92s patients.
Excellent customer service isn\’92t just about smiling and being nice. To create the ultimate experience for your patients, you need to impress them the moment they first make contact with your practice to the moment they walk out your door.
We have 3 surefire tips to improve patient satisfaction in your dental office.
Hire Happy People
You can train an employee to do just about anything you need done at your dental office, but you can\’92t train an employee to have a sunny disposition and exude positivity. Staff your office with personable and positive people to interact with your patients. This will ensure that your office morale will be high, and you work towards improving patient satisfaction with every interaction.
Outsource Your Dental Recall System
Satisfied patients become loyal patients. Loyal patients spend more, refer their family and friends and increase your bottom line. With recall duties often assigned to an already busy office staff, all efforts aren\’92t always maximized to their fullest potential. With patients falling through the cracks each month, you can outsource your dental recall system to Patient Focus to see real growth and a healthier bottom line.
Stick to the Schedule
Do you have a goal in place? A common schedule goal is to see patients within 15 minutes of their appointed time. One of the most common dental patient complaints is waiting for long periods of time until the dentist sees them. Fine tune and set scheduling goals and stick to them to ensure your patients can return to their busy lives.
A satisfied patient is the foundation of a growing dental practice. Improving patient satisfaction is more important than ever in a competitive economy. Put these tips into motion and start seeing some truly satisfied patients!
Worried about patients slipping through the cracks? We can help. With our focused recall system, you can begin to fill your schedule and realize increased revenue. Learn more today.
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