Patient happiness and satisfaction is an area that many of us in the dental industry take for granted. It’s become to say ‘we are not just treating teeth; we are treating people’, but it is oh so true. There is tons of lip service given to this idea, but most times not a lot of action behind it. Sure your dental patients may leave your practice with the healthiest teeth, but how was their experience? How well were they treated?
Dental patients will appreciate the overall dental experience if they leave happy. Then, they will come back and maintain excellent oral health and refer your office to friends and family.
Happy dental patients = successful dental practice
It’s time to provide your dental patients with quality care while making their office experience unforgettable. Here’s how you can provide them with the best dental patient experience your office can offer and keep them smiling the moment they walk through your door.
Say hello and give your dental patients a warm welcome right when they come in the door. It shows that you recognize them, that they matter and most importantly, that you care.
Remember who they are.
Everyone wants to feel special. Make it a point to connect with them and remember details about their lives. Connecting will not only ensure happy dental patients, but will create a sense of loyalty.
Don’t talk over their heads.
Patient education is important. Always keep in mind your dental patients didn’t go to dental school. Speak in terms that they’ll understand.
It’s so easy to get into a rut at work. Try to reignite that passion you felt when you first started practicing when you go about your day-to-day routine.
Use their name.
Call your patients by name whenever possible. This will give them the sense that they are unique and being served personally and not just another number in your chair.
Making your dental patients happy should be your number 1 priority. Why? It’s simple—without patients you wouldn’t have a practice. Use these tips to start cultivating the happiest dental patients around.
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