\
We\’92ve all at some point in our lives experienced a lack of customer service. Has an experience with poor customer service left you asking yourself, \’93Do they not want my business?\’94 It can be one of the most frustrating things when a business treats you as if they couldn\’92t care less. That is why exceptional customer service is so valuable. Providing this positive patient experience helps to set you apart from competitors who are too stressed, too busy or just plain oblivious to providing a superior patient experience to their patients.
Always do everything you can do to exceed the patient\’92s expectations and stand out in their minds for excellent customer service.
Here are 3 simple steps to create a sensational dental patient experience.
Give Patients Some Control
A lot of times, dental patients feel like they have no control when they are with their dentist. Before you begin the exam, sit down and take the time to talk with them about how you can help, listen to their problems, fears, and concerns. Then, explain in detail what you will be doing to help them to make sure they fully understand the procedures you will be performing.
Project Enthusiasm
Team members should always exude friendliness whether answering phones, welcoming patients at the front desk or during treatment. A good rule of thumb is to treat patients like you would an old friend, instead of an interruption in your busy day.
Follow Up
Dental patient contact shouldn\’92t end after they leave your clinic. A quality patient experience involves ongoing communication. When you reach out after the initial patient visit, you show attentiveness and build and strengthen solid relationships that keep patients coming back.
Strive to set yourself apart from the rest. Creating the best environment possible in your dental office enhances the patient experience. Use these tips to keep your patients coming back.
Want more dentist reviews? Improve patient satisfaction with these 3 tips!
\
