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If there is turmoil or trouble brewing between the front and the back office you can count on your patients feeling it. Patients can sense any frustration or see it on your face if you\’92re disappointed in one of your team members. A division in the dental office is a recipe for disaster. Is there a great divide between your front and back office? These questions may help you figure that out if you are unsure:
- Do your dental team members only perform a specific function within the practice and hardly, if ever, venture past the boundaries detailed in their job descriptions?
- Do your front and back offices rarely communicate?
If you answered yes to one or both of these questions, your practice most likely is not a unified office. When each department works independently, it leaves gaps in customer service, efficiency and profitability.
Every single team member\’92s actions will directly affect the patient experience and ultimately can improve office productivity and profitability.
Discover how you can create a powerful dental patient experience in this blog post.
Without a unified office, a dental team will unravel and can miss many potential income opportunities. A team that is unified results in happy patients and a successful dental practice\’97work together to create goals, develop plans and increase communication and make patients happy.
It\’92s time to bridge the gap between the front and back office for a unified office. A unified dental team improves the work flow and information that is vital for both a positive patient experience and your practice\’92s bottom line.
3 Steps to a Unified Office
Make Communication the Cornerstone of Your Practice. Effective communication enables team members to work together while providing optimal care for your patients. Excellent communication will help to build a strong network that is the glue that holds a practice closely together. Utilize technology and face-to-face conversations to improve communication between all team members.
Establish Attainable Goals. Create goals with the team that everyone can work towards together. Goals help to provide a common focal point and focus to bring everyone closer to reaching them. When we hit goals, morale goes up, we celebrate more often, team members are happier and everyone is further inspired to try setting new goals in different areas\’97\’91always improving\’92 becomes the common mindset. Goals should be realistic and well defined.
Hire Passionate People. A unified office means likeminded people who work there. Your dental team should be made up of people who are passionate about providing quality dental care. While skills are very important, you cannot always instill enthusiasm in a team member.
Working as a unified office results in happy patients and a successful dental practice. Set standards in your office so patients are always walking away feeling like your office is a well-oiled machine.
Wondering how to deal with stress at your dental office? What it boils down to is not letting stress take control\’97learn how to control your stress. Here are 3 ways we like to highlight for how to deal with stress at the dental office.
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