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We are excited to launch a new blog series:  The Patient Focus Team Member Spotlight!  Every month, you can get the inside scoop on our team and company culture.  For our first month, we’re putting the spotlight on Account Specialist, Jordan Shawd.  Read on to find out why she loves working with Patient Focus and what’s on her bucket list.  

Meet Jordan Shawd

What is your role at Patient Focus?

Account Specialist. I handle the accounts of different dentist and call their patients to schedule their hygiene appointments.

How long have you worked at Patient Focus?

2 years

What are 3 words to describe Patient Focus?

Ambitious, Quality, & Outstanding

Where are you from? 

Mesa, Arizona

What is your favorite part about working for Patient Focus?

My favorite part about working for Patient Focus is getting to work with such amazing people every day. We are a great team with the same vision.

What\’92s your favorite aspect of your job? 

My favorite aspect of my job is getting to work with different dentists and their patients all over the country and even Canada. Knowing that what we do helps them is so rewarding. This job has made me so interested in the dental world and has taught me so many things along the way.  Being part of the growth of this company is such an important experience for me.

Best vacation you\’92ve been to?

A few years ago when I went to the US Surf Open in Huntington Beach. I went with a bunch of my girlfriends and it was the best time of our lives just hanging out on the beach for a couple days.

What book is on your nightstand if at all?

All of my textbooks for school. I am currently studying to get my bachelor\’92s degree at Arizona State University.

What\’92s on your bucket list?

A few things on my bucket list are to travel the world, learn a second language, and learn to play the guitar and piano.

If Hollywood made a movie about your life, who would you like to see cast as you?

Blake Lively, she is one of my favorite actresses and we both have blonde hair!

Do you have a nickname?

Most people call me Jordie or Jords.

Favorite childhood memory

One of my favorite childhood memories is from back when I lived with my cousin for the summer. We were about 8 years old and one summer day we decided we were going to put on a concert. So we made flyers and practiced singing and dancing to all our favorite songs. Then we turned the garage into our stage and put on a concert for all the neighborhood kids. It was such a silly and fun thing we did together that I will never forget.

Favorite movie

All the Harry Potter movies. You\’92re a wizard Harry!

One place you could travel to right now.

I would LOVE to travel to Greece. It looks so beautiful there.

Favorite quotes

\’93Either write something worth reading or do something worth writing\’94\’97Benjamin Franklin

\’93You are the key to your own success\’94\’97Unknown

Biggest pet peeve

When people bite their nails, yuck!

Call Us Today! 888.978.2615  |  info@patientfocusnow.com

 

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Think about your favorite restaurant or family physician you visit regularly\’97what keeps you going back?  What is the main reason you never stray?  It could be the way you are treated when you go in for an appointment or what happens during your visit. 

Dental practices thrive by obtaining new patients and retaining current patients.  It\’92s crucial to make the patient experience a memorable one and exert efforts to genuinely understand each patient\’92s individual needs. 

A patient satisfaction survey can help gauge your dental patient\’92s view of your practice\’97what they like and what you can improve upon.    A patient satisfaction survey is a wealth of information letting you into how your patients feel about the level of information they receive, quality of care and the performance of dentists and staff. 

Why is measuring patient satisfaction important for your dental practice?

A satisfied patient means a loyal patient who will keep coming back to your dental practice.  Those loyal patients are more likely to refer their family and friends as well.  Since patient satisfaction affects your bottom line, you want to systematically measure and monitor how your patients feel about their experiences in order to get real, honest feedback about your practice.  This information helps in many ways\’97it can boost morale, target marketing messages, engage the dental team on areas that need to be improved and to know what\’92s working well to continue doing.   These surveys are also an invaluable means for improving communication internally and between yourself and your patients. 

What key questions should be included on my patient satisfaction survey?

Include these key questions on your patient satisfaction survey to best determine overall satisfaction:

• How was your interaction with the dentist and the dental team?
• Rate your overall satisfaction with the office facilities
• Rate your satisfaction with cost and payment
• Are you likely to return?
• Would you recommend this dental practice to your friends and family? This is known as the Net Promoter Score\’97a survey system designed to measure customer satisfaction and loyalty. 
• What did you like about your visit?
• What could we do better?

Patient satisfaction surveys should be the heart of your dental practice.  You can create a survey to get valuable feedback to help you take the right steps to improving patient experience and culture within your dental office. 

You can\’92t make a profit in your dental practice with empty chairs.  Discover how to fill your dental chairs here. 

Discover how you can begin realizing the increased revenue of a reactivated patient database with these 3 Simple Steps to Increased Revenue.

 

 

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